Laboratory Quality Officer

•     Lead the implementation, monitoring, and continuous improvement of the laboratory Quality Management System (QMS) in line with ISO 15189 and national standards.

•     Oversee development, review, distribution, and control of quality documents (SOPs, manuals, forms).

Audits & Quality Assessment:

•     Plan, conduct, and document internal audits across all laboratory sections.

•     Coordinate proficiency testing and external quality assurance programs.

•     Ensure timely corrective and preventive actions (CAPA) for nonconformities.

•     Monitor pre-analytical, analytical, and post-analytical processes, review QC logs and trends, and ensure method validation/verification is documented.

Risk, Safety & Customer Service:

•     Conduct risk assessments, monitor biosafety and biosecurity compliance, and lead incident investigations.

•     Receive, investigate, and document customer complaints and coordinate follow-up actions.

Educational & Coordination Duties:

•     Coordinate QMS-related training and competency assessments, and provide mentoring and technical support to staff.

•     Collaborate with the facility/hospital Quality Officer, facilitate quality meetings, and provide quality reports to leadership.

•     Valid professional license/registration.

•     At least 5 years of laboratory experience with quality management responsibilities.

Preferred:

•     Master’s degree in Medical Laboratory Science, Laboratory Management, or Quality Assurance specialty.

•     Formal training in ISO 15189, QMS, or auditing, and experience with laboratory accreditation systems.

•     Strong knowledge of ISO 15189 and QMS principles.

•     Excellent analytical, documentation, and problem-solving skills.

•     Effective communication and leadership abilities, with the ability to train and mentor staff.

•     Proficiency with laboratory information systems (LIS).

•     Strong attention to detail and adherence to timelines.