ABOUT WASHINGTON HEALTHCARE
Founded in 2015, Washington Healthcare PLC has grown into Ethiopia’s premier healthcare provider, operating two medical centers with 80 beds, two pharmacies, and a diagnostic center staffed by over 300 healthcare professionals, serving more than 2 million patients. The organization combines advanced medical technology with internationally informed healthcare practices to deliver high-quality, accessible care to both local communities and international patients, driven by a strong commitment to excellence, accessibility, and innovation.
The Credit Officer is responsible for managing the hospital's credit operations by administering corporate and insurance credit accounts, monitoring accounts receivable, following up on outstanding payments, and ensuring timely collection of revenues. The role ensures that credit is extended in accordance with approved policies, customer accounts are properly maintained, outstanding balances are effectively managed, and bad debt exposure is minimized. The Credit Officer works closely with the Billing, Cash, Finance, and Customer Service teams, as well as insurance companies and corporate clients, to support efficient revenue cycle management.
KEY RESPONSIBILITIES:
Credit Administration Duties:
- Review and process applications for corporate and insurance credit accounts in accordance with hospital policies.
- Verify customer eligibility and supporting documentation before establishing credit accounts.
- Maintain accurate records of approved credit limits, contractual terms, and payment conditions.
- Monitor customer credit limits and recommend adjustments where appropriate.
- Ensure credit facilities are granted only to authorized corporate clients and insurance providers.
Account Receivable Management Duties:
- Monitor all outstanding accounts receivable and prepare regular aging reports.
- Follow up with insurance companies, corporate clients, and other credit customers to ensure timely payment.
- Reconcile customer accounts and investigate outstanding balances.
- Identify overdue accounts and implement appropriate collection actions.
- Maintain accurate records of customer payments, outstanding invoices, and collection activities.
- Escalate long-outstanding accounts to management for further action.
Collection and Recovery Duties:
- Contact customers regarding overdue invoices through letters, email, telephone, and official correspondence.
- Negotiate payment arrangements with customers within approved authority limits.
- Monitor compliance with agreed payment schedules.
- Coordinate recovery of outstanding debts while maintaining positive customer relationships.
- Recommend accounts for legal recovery or write-off in accordance with hospital policies.
- Insurance and Corporate Account Management Duties
- Coordinate with the Billing Officer to verify insurance claims and corporate invoices before submission.
- Monitor insurance claim settlements and corporate account payments.
- Resolve payment disputes with insurance companies and corporate clients.
- Maintain complete documentation supporting credit transactions and collections.
- Ensure contractual billing terms are properly applied.
- Financial Reporting Duties
- Prepare weekly and monthly accounts receivable and collection reports.
- Analyze collection performance and identify trends affecting cash flow.
- Report overdue accounts, collection ratios, and bad debt risks to management.
- Recommend strategies to improve collections and reduce outstanding receivables.
Customer Service and Relationship Management:
- Respond to inquiries from corporate clients, insurance companies, and patients regarding outstanding accounts and payment status.
- Build and maintain professional relationships with corporate customers and insurance providers.
- Resolve credit and payment issues promptly and professionally.
- Coordinate with internal departments to address account discrepancies.
- Compliance and Internal Control Duties
- Ensure compliance with hospital credit policies, financial procedures, and contractual agreements.
- Maintain confidentiality of financial and customer information.
- Ensure proper documentation of all credit approvals, collections, and account adjustments.
- Assist internal and external auditors by providing required receivable and credit records.
- Report suspected fraud, irregular transactions, or policy violations.
- Other Duties as Required
- Participate in departmental meetings and training programs.
- Support revenue cycle improvement initiatives.
- Assist the Finance and Billing teams during peak operational periods.
- Perform other duties assigned by the Billing Manager, Finance Manager, or senior management.
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